Odwołanie lotów i prawa konsumenta

Moja rodzina i ja planujemy wyjechać na wakacje do Hiszpanii za kilka tygodni. Zarezerwowaliśmy nasze loty kilka tygodni temu i teraz martwię się, że nasze loty mogą być dotknięte ewentualną akcją strajkową. Jakie są nasze prawa, jeśli nasz lot zostanie odwołany? Czy mamy prawo do odszkodowania? Jakie są nasze prawa, jeśli nasz lot powrotny zostanie odwołany, a my będziemy w Hiszpanii, gdy to się stanie?

Jeśli Twój lot zostanie odwołany z jakiegokolwiek powodu, niezależnie od tego, kiedy zostaniesz o tym poinformowany, linia lotnicza musi zaoferować Ci wybór pomiędzy:

1) Zmiana trasy w możliwie najkrótszym czasie, w zależności od dostępności, bez opłat.

2) Zmiana trasy w późniejszym terminie.

3) Pełny zwrot pieniędzy.

Jeśli zdecydujesz się na pełny zwrot pieniędzy, zobowiązania linii lotniczej wobec Ciebie kończą się w tym momencie.

Odszkodowanie finansowe wynosi na ogół od 250 do 600 euro i zależy od długości lotu oraz przyczyny odwołania. Ogólnie rzecz biorąc, roszczenia o odszkodowanie są rozpatrywane indywidualnie. www.flightrights.ie to dobra strona internetowa oferująca porady dotyczące praw pasażerów.

Jeśli Twój lot został odwołany i zdecydujesz się na jak najszybszą zmianę trasy, masz prawo do posiłków i napojów, zakwaterowania w hotelu oraz transferu między lotniskiem a hotelem, jeśli jest to konieczne. Jeśli linia lotnicza nie zapewni tych usług i będziesz musiał zapłacić za nie sam, zachowaj rachunki - masz prawo do zwrotu uzasadnionych kosztów.

Twoje roszczenie o odszkodowanie i zwrot kosztów nie zostanie rozpatrzone na lotnisku. Będziesz musiał skontaktować się z linią lotniczą i rozpatrzyć roszczenie bezpośrednio u niej.

Lokalizacje

ATHLONE

Oak House,
39-41 Mardyke Street,
Athlone,
Co. Westmeath
N37 TA44

Tel: (090) 647 8433
Email: info@bccsolicitors.ie

GALWAY

9 Gray Office Park,
Galway Retail Park,
Headford Road,
Galway City
H91 WC1P

Tel: (091) 511 421
Email: info@bccsolicitors.ie

DUBLIN

24-26
Upper Ormond Quay,
Dublin 7

Tel: (090) 647 8433
Email: info@bccsolicitors.ie

MOATE

Main Street,
Moate,
Co. Westmeath
N37 EW70

Tel: (090) 648 2090
Email: info@bccsolicitors.ie

LANESBOROUGH

Main Street,
Lanesborough,
Co. Longford
N39 C8Y7

Tel: (043) 332 1200
Email: info@bccsolicitors.ie

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